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Rachel Empey brings more than 15 years of experience with CIBC to her role as Client Associate, along with a strong commitment to delivering exceptional client service. Having built her career in Waterloo, Rachel has held a variety of positions across the bank, giving her a broad understanding of client needs, day-to-day operations, and the importance of creating a seamless service experience.

She began her career with CIBC in 2011 in customer service, where she developed a strong foundation in client relationships, banking operations, and team support. Over the years, she moved into more senior roles, continuing to build her experience in client service, branch operations, and identifying solutions to support clients in reaching their financial goals.

In 2020, Rachel took on the role of Financial Services Associate, where she supported four Financial Advisors and their clients on the Imperial Service Platform including Nizar Kubursi. She coordinated schedules, managed client communications, handled inquiries, and helped keep a busy practice running smoothly. This experience gave her valuable insight into the advisory side of the business and strengthened her ability to provide thoughtful, responsive support.

Rachel later served as Branch Manager, where she led and developed team members, oversaw daily operations, supported business development efforts, and helped ensure strong compliance and risk management practices. She was also entrusted to step in for the Community General Manager when needed, reflecting the confidence placed in her leadership and judgment.

Today, Rachel brings that depth of experience, professionalism, and approachable style to her work as a Client Associate. She is known for being reliable, caring, and highly attentive to both clients and colleagues, and she takes pride in helping create a positive and well-organized experience for everyone she works with.