[Calgary skyline]
[B.K. Milne
Senior Investment Advisor, Senior Portfolio Manager
CIBC Wood Gundy]
0:05
B.K. Milne: I've been with CIBC about 20 years.
0:07
I joined in 1998.
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I have a CFA, so I have an interest in finance and a background
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in finance, did finance in university and I enjoy working with individuals.
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So, the retail brokerage environment was the perfect combination
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of those two skills.
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Probably the biggest thing that we do for clients is eliminate
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the stress and emotion around financial decision making.
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So it is a very stressful environment.
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Fast moving, significant outcomes, significant risk
0:33
and significant opportunities, and so we simplify that for them.
[Team members working]
0:36
Part of the trick, I think, is to understand what their needs really are.
0:39
And look through what they're saying to what,
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you know, what they're really trying to get at, build the bridge between them
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and the market,
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and then in the current environment to make sure that they're successful.
0:47
One of the advantages of being part of the CIBC
0:49
family is we can go and seek out knowledge and experience where we don't have
0:54
the knowledge or experience.
0:54
As the business evolves, doing more and more financial planning, as tax
0:58
and everything else gets more and more complicated,
1:00
how do we bring in a skill set that integrates those?
1:03
We go out and learn, or we could bring somebody who has knowledge and experience.
1:07
There is a big step between just having knowledge
1:09
and actually having knowledge and experience and actually having applied it.
1:12
And it's even more powerful,
1:14
if you've applied it to your own family, your own situation.
1:17
What I love most about my job is solving clients problems
1:20
and the satisfaction that comes from seeing them go from a position
1:24
of anxiety and stress to a position where that anxiety and stress has been removed.
1:28
And we do that quite regularly and it's a highly rewarding.
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