[On screen: The CIBC logo is positioned in the upper left corner against a deep, uniform red background. Next to it, the text reads "CIBC Private Wealth." Below this, the slide presents the text "R&R Investment Partners" and the title of the presentation "How we stay in touch with you." ]

 

[music]

 

[On screen: Ian Munro, Senior Wealth Advisor, Portfolio Manager. Ian is a man with closely cropped hair and a neatly groomed beard, looking directly at the camera with a focused expression. Ian is dressed in a light gray suit with a white shirt, the top button undone.

He is seated comfortably in an office environment, with large windows behind him offering a view of a courtyard with green trees and ambient lighting. ]

 

IAN MUNRO: We know it's important for you to know where you're at financially and to have personal communication with the people you've trusted your finances to, so we follow three key principles in communicating with you. We make sure it's personal, customized, and proactive. In addition, you'll always have online access to conveniently view your portfolio. We also post monthly commentary to our R&R blog so you feel comfortable with your financial trajectory and that the process is explained in context so you know if you're on track to hit most of your important financial goals.

 

[Image on screen: A young child with short hair is smiling and holding a tin can telephone to their ear. The child is wearing a gray zip-up hoodie and is glancing up to their right with a playful, inquisitive expression. Above the child, three words are displayed in white text against the gray background: "Personal," "Customized," and "Proactive." These words are aligned to the left and are separated by horizontal lines. ]

 

IAN: We also post mid-month blog commentary on real-life issues, such as education accounts, vacation property, the keys to a happy retirement, and so on. We don't stop there. We also meet with you regularly according to your preferences, whether it's in-person, on video chat, or on the phone, but most importantly, as your needs and preferences change so do we.

 

[Text on screen: 403-260-0472]

 

IAN: We also know that life is anything but static, and if you need anything around communication, please feel free to reach out to us at 403-260-0472, and we are always happy to help.

 

[music]

 

[On screen: The CIBC logo is positioned in the upper left corner against a deep, uniform red background. Next to it, the text reads "CIBC Private Wealth." Below this, the slide presents the text "R&R Investment Partners" and www.rrip.ca. ]

 

[On screen: A disclaimer slide with a red background. White text reads, "This video is provided for general informational purposes only and does not constitute financial, investment, tax, insurance, legal or accounting advice, nor does it constitute an offer or solicitation to buy or sell any securities referred to. Individual circumstances and current events are critical to sound investment planning; anyone wishing to act on this video should consult with his or her advisor. All opinions and estimates expressed in this video are as of the date of publication unless otherwise indicated, and are subject to change."

At the bottom of the slide, in smaller text, it states, "®The CIBC logo is a registered trademark of CIBC, used under license. The material and/or its contents may not be reproduced without the express written consent of CIBC." ]

[On screen: The CIBC logo is positioned in the upper left corner against a deep, uniform red background. Next to it, the text reads "CIBC Private Wealth." Below this, the slide presents the text "R&R Investment Partners" and the title of the presentation "How do I pay you for everything you do? Fees explained." ]

 

[music]

 

[On screen: To the right is Randy Yozipovic, Senior Wealth Advisor, Portfolio Manager. He has shoulder-length wavy hair and a beard, wearing a dark suit and a light gray shirt. He is seated and appears relaxed, with one arm resting on his thigh.

To the left is Ian Munro, also a Senior Wealth Advisor, Portfolio Manager. He has short hair, a neatly trimmed beard, and is wearing a dark suit with a white shirt. His arms are folded, and he has a serious expression, looking directly at the camera.

 

RANDY YOZIPOVIC: Clients often ask how they will pay for our services or, basically, how fees work.

 

IAN MUNRO: In similar situations, the payment structure for advisory fees can often be more complicated than it needs to be. Instead, we aim to simplify by being completely transparent about what it costs for us to serve you, and also about any other costs you may have that do not involve fees or payments to us.

 

[Text on screen: “No hidden fees.” ]

 

RANDY: For example, outside of our institution, a competing advisor might tell you that they are charging you 1% of the value of your portfolio annually. In fact, it's the law today that they must disclose this information.

 

IAN: What can, unfortunately, be confusing is whether or not that 1% is being charged on top of the investment products that already have an embedded cost of an additional 1%. That would, actually, bring the total cost to 2% annually and that can be surprising if it wasn't what you were expecting. It's not that these investment products are good or bad, it is simply that the lack of explanation keeps you from making a fully informed decision, and we all deserve transparency.

 

RANDY: For this reason, we've chosen to offer an all-inclusive fee based on the assets we're managing for your family, which includes everything from custom reporting, proactive reviews, financial and estate planning reviews with our wealth strategists, and all administrative support from our entire team. In addition, we do not charge fees on cash that we hold, or GICs, Guaranteed Investment Certificates, and we do not participate in hidden new issue commissions.

 

IAN: Because of this, you can feel comfortable that if we recommend an investment product that has a built-in cost, that product and its worth will be fully explained, and the decision to invest in it will be completely in your hands.

 

RANDY: In our opinion, the problem we all have as customers is when we think we're paying one amount only to find a higher amount on the bill at the end of the day. We all want fair value for any fees we pay or any service that we sign up for. Our aim is to serve you in a way that makes you and your family feel valued, kept in the loop, and well taken care of. Fee transparency is a big part of that.

 

[music]

 

[On screen: The CIBC logo is positioned in the upper left corner against a deep, uniform red background. Next to it, the text reads "CIBC Private Wealth." Below this, the slide presents the text "R&R Investment Partners" and www.rrip.ca. ]

 

[On screen: A disclaimer slide with a red background. White text reads, "This video is provided for general informational purposes only and does not constitute financial, investment, tax, insurance, legal or accounting advice, nor does it constitute an offer or solicitation to buy or sell any securities referred to. Individual circumstances and current events are critical to sound investment planning; anyone wishing to act on this video should consult with his or her advisor. All opinions and estimates expressed in this video are as of the date of publication unless otherwise indicated, and are subject to change."

At the bottom of the slide, in smaller text, it states, "®The CIBC logo is a registered trademark of CIBC, used under license. The material and/or its contents may not be reproduced without the express written consent of CIBC." ]