We pride ourselves in providing exemplary, personalized and friendly service. Our Service Team ensures the smooth day-to-day operation of accounts, including: (1) deposits / withdrawals, (2) contributions to RSPs, TFSAs, FHSAs, RESPs and RDSPs, (3) account transfers (consolidating assets from other firms), (4) setting up online access & password resets, (5) the administration of educational and disability savings plans (application for government grants and submitting forms for withdrawals), (6) charitable donations (the tax advantage gifting of stock to charities), (7) the administration of estates, (8) assisting the Advisors in the preparation of reviews & recommendations, (9)  working with client’s accountants to provide tax forms and information, and (10) cash management and trade execution. 

 

We have four members on our Service Team:

Ashley Harbar	Caitlin Roch
Sonja Morris	Alex Emery

 

Ashley Harbar

Client Associate

(250) 361-2210

ashley.harbar@cibc.ca

Ashley's experience includes working with CIBC Retail Banking and in CIBC Wood Gundy Operations. She is a Client Associate having joined us in 2018 and is now the manager of our Service Team. Please contact Ashley with any account administration or service requests and she will co-ordinate our Team's response.

 

Ashley enjoys the outdoors (camping, hiking, cycling, etc.) and loves to travel. Her travels have taken her to the Northwest Territories, Europe, Southeast Asia and the Middle East. 

 

Caitlin Roch

Client Associate

(250) 361-2204

caitlin.roch@cibc.ca

Caitlin graduated from the University of Victoria with a Bachelor of Commerce degree and is a Client Associate; her responsibilities include: account administration, portfolio trade execution and cash management. She is also invaluable at tax time, having worked at several accounting positions during her co-op terms at UVIC.

Caitlin enjoys exploring the island, playing volleyball and trying different foods while traveling.

 

Sonja Morris

Administrative Assistant

(250) 361-2222

sonja.morris@cibc.ca

Sonja previously worked in CIBC Wood Gundy Operations and has been with the Team since 2015 as an Administrative Assistant.  Sonja’s primary responsibility is account documentation, including: opening new accounts, updating existing account information (beneficiaries, addresses, etc.) and RSP conversions to RIFs.  Sonja also handles all of our estate administration, helping families during emotional times. 

 

Sonja was born in South African and has an education in journalism. She has lived in Canada for over 20 years and has two adult children. Sonja is an animal lover and has earned competitive obedience championships with her golden retrievers and also teaches dog obedience classes. Sonja has traveled across Europe and would like to spend more time visiting other countries. 

 

Alexander Emery

Administrative Assistant

(250) 361-2223

alexander.emery@cibc.ca

Alexander is the youngest member of our Team.  He joined us in 2023 from CIBC Retail Banking.  Alexander works with Ashley and Caitlin in the administration of accounts and in the preparation of financial / portfolio reviews.  He also maintains and updates our Team’s research database. 

Alexander spent the first 10 years of his life in Japan and speaks Japanese.  He enjoys playing football (soccer), rock climbing, reading and spending time at art galleries.