What is the process for me as a new client?

Simplified Script Version (video version available below)

Step One: Understanding Your Needs and Ensuring a Mutual Fit

Every client journey with us begins the same way - by getting to know you. We start with an introductory meeting where we explore what brought you in today, your financial goals, and your expectations. In return, we walk you through our management philosophy, processes, fees, and investment approach. At this meeting you will talk with one of our three advisors: Cam, Brent or Steve. 

From there, we determine if we are the right fit for one another. Our business is built on trust and strong relationships, and we recognize that not every client will be a match, and that’s okay.

Step Two: We're a Mutual Fit, Time to Onboard

The onboarding process begins with documentation, managed by our dedicated Client Servicing and Administration team. With over 30 years of experience each, Laurie and Chantelle handle all administrative tasks, from account setup to appointment coordination and ongoing servicing. They ensure smooth transitions, process transactions efficiently, and are always available to answer any logistical questions.

Laurie and Chantelle are your direct contact for all things administration such as, transfers, withdrawals, account information and updating, support and request. 

Step Three: Let's Invest 

At this stage, your investment management begins, as we have thoroughly assessed your needs, risk tolerance, and objectives through the onboarding process. Steps Four and Five occur simultaneously: we initiate your investment journey while ensuring all your needs are addressed and your unique situation is fully understood through financial planning.

Our investment management approach prioritizes risk management, ensuring that your exposure to market fluctuations aligns with your long-term goals and personal risk tolerance. We employ a strategic and process-driven investment methodology, avoiding guesswork and emotional reactions to market changes. By diversifying and regularly rebalancing your portfolio, we maintain stability and maximize long-term returns.

Beyond investments, communication is a cornerstone of our service. We tailor our engagement to your preferences - some clients prefer detailed updates, while others entrust us to manage the details while keeping them informed at key intervals. At a minimum, we meet annually to review your portfolio’s performance, ensuring alignment with your evolving needs and goals. 

Cam, Steve and Brent will be your direct contact for all things investment management.

Step Four: Comprehensive Financial Planning to Fully Understand Your Entire Situation

Once the foundational work is complete, we move on to financial planning. This is where we create Your Blueprint - a personalized financial plan designed to be a living document. Unlike traditional financial plans, this dynamic tool evolves with you, tracking key aspects of your financial life while enabling “what if” scenario analysis. Whether planning for retirement or considering a major purchase, Your Blueprint provides clarity and confidence in your decisions for everything you do.

Jill and Tracey are our two CERTIFIED FINANCIAL PLANNER® professionals who will walk you through this process from day one through every future review and update. They are your direct contact for all things Financial Planning. 

Step Five: Roundtable Approach (Any Collaboration Benefits or Requirements With Other Professionals?)

Beyond financial projections, our planning process includes intergenerational wealth transfer and our Roundtable approach, where we coordinate with all of your financial professionals. By bringing together advisors, accountants, and legal experts in a single, strategy-focused meeting, we eliminate inefficiencies, enhance collaboration, and ensure a seamless financial strategy.

You won’t have to relay information between professionals - our process fosters direct communication and accountability.

Step Six: Reporting, Accountability and Transparency 

Accountability and transparency are at the heart of what we do. We believe that your financial success should never be a mystery. Our reporting provides full transparency on investment performance, target returns, and fees. From day one, you’ll know what we are aiming for, how we’re tracking toward those goals, and what adjustments may be necessary along the way.

Our commitment is simple: to provide financial clarity, security, and confidence—so you can focus on what truly matters in your life.

Welcome to a new way of managing your wealth, where expertise, communication, and trust form the foundation of everything we do.